Home / Faq / What if I have ordered something wrong, can I cancel my order? What if I have ordered something wrong, can I cancel my order? To deliver your order as soon as possible, we immediately start working on it in our warehouse! Therefore, it is only possible to cancel your order for a short period. Within a maximum of 10 minutes, you need to contact our customer service at +31 (0)36 52 10 130. Of course, you may always return the products free of charge within 14 days if you don’t want to keep them.