My package was delivered, but I have not received anything. Where has my package been delivered?

Thank you for your order at Herome Cosmetics. Did you already receive the Track & Trace information of your order by email? With this information, you can see where your package is at this moment. It might be possible that the package was delivered to your neighbors. 

Do you have any questions about this? Then feel free to contact our customer service. We will help you immediately.