My package was delivered, but I have not received anything. Where has my package been delivered?

Thank you for your order at Herome Cosmetics. Did you already receive the Track & Trace information of your order by email? With this information, you can see where your package is at this moment. It might be possible that the package was delivered to your neighbors.

Do you have any questions about this? Then feel free to contact our customer service. We will help you immediately.

Our approach works. Our customers can trust us. We only sell high-quality products that speak for themselves. Herome first focused solely on hand and nail care. However, the company soon saw other opportunities for the essential care of feet and eyes. We believe in thorough research and the fulfillment of delivering on what you promise with your products.

Herome Cosmetics is one of the only independent Dutch cosmetics manufacturers. This means that Herome Cosmetics develops, manufactures, distributes and sells all of its own products at home and abroad. Our products find their way to consumers through wholesalers, drug stores, perfumeries, beauty salons and the Internet.

Not satisfied with the products? Within 14 days you can return the order. Within this period of time you can check the order like you would do in the shop. If the products are not used and in good shape, you will receive your refund.