Home / Faq / My item has defects. What can I do? My item has defects. What can I do? Oops, that’s not the intention. We would like to solve this for you. We can help you the quickest if you contact the customer service at +31 (0)36 52 10 130. Have the article and the order number ready, then we will look into what went wrong and offer you an appropriate solution.