My item has defects. What can I do?

Oops, that’s not the intention. We would like to solve this for you. We can help you the quickest if you contact the customer service at +31 (0)36 52 10 130. Have the article and the order number ready, then we will look into what went wrong and offer you an appropriate solution.

Our approach works. Our customers can trust us. We only sell high-quality products that speak for themselves. Herome first focused solely on hand and nail care. However, the company soon saw other opportunities for the essential care of feet and eyes. We believe in thorough research and the fulfillment of delivering on what you promise with your products.

Herome Cosmetics is one of the only independent Dutch cosmetics manufacturers. This means that Herome Cosmetics develops, manufactures, distributes and sells all of its own products at home and abroad. Our products find their way to consumers through wholesalers, drug stores, perfumeries, beauty salons and the Internet.

Not satisfied with the products? Within 14 days you can return the order. Within this period of time you can check the order like you would do in the shop. If the products are not used and in good shape, you will receive your refund.