I did not receive an order confirmation, was my order successful?

How nice that you ordered with us! Normally you will receive an order confirmation on the same day. Due to the extremely busy period, this can sometimes take a bit longer than you are used to. To be sure, check your spam inbox. Did you not receive a confirmation the same day? Then please contact our customer service.

Our approach works. Our customers can trust us. We only sell high-quality products that speak for themselves. Herome first focused solely on hand and nail care. However, the company soon saw other opportunities for the essential care of feet and eyes. We believe in thorough research and the fulfillment of delivering on what you promise with your products.

Herome Cosmetics is one of the only independent Dutch cosmetics manufacturers. This means that Herome Cosmetics develops, manufactures, distributes and sells all of its own products at home and abroad. Our products find their way to consumers through wholesalers, drug stores, perfumeries, beauty salons and the Internet.

Not satisfied with the products? Within 14 days you can return the order. Within this period of time you can check the order like you would do in the shop. If the products are not used and in good shape, you will receive your refund.