Home / Faq / How can I return my order? How can I return my order? Not happy with your new purchase after all? You have the right to return an item free of charge within 14 days of receipt of your order, without providing a reason (right of withdrawal). During this period you may look at the item and assess it as you would in a shop. To be able to grant you the right of return, we would ask you to first contact our customer service team via +31 (0)36 52 10 130 or firstname.lastname@example.org. Open weekdays from 08:30 to 17:00. Our customer service team will then provide you with the instructions for the return shipment.