How nice that you ordered with us! Normally you will receive an order confirmation on the same day. Due to the extremely busy period, this can sometimes take a bit longer than you are used to. To be sure, check your spam inbox. Did you not receive a confirmation the same day? Then please contact our customer service.
To deliver your order as soon as possible, we immediately start working on it in our warehouse! Therefore, it is only possible to cancel your order for a short period. Within a maximum of 10 minutes, you need to contact our customer service at +31 (0)36 52 10 130.
Of course, you may always return the products free of charge within 14 days if you don’t want to keep them.
To deliver your order as soon as possible, we start working on it immediately in our warehouse! Therefore, it is only possible to cancel your order for a short period. Within a maximum of 10 minutes, you need to contact our customer service at +31 (0)36 52 10 130.
Oops, that’s obviously not the intention. Keep the order number at hand and contact our customer service. We will then sort it out for you as soon as possible!
Not happy with your new purchase after all? You have the right to return an item free of charge within 14 days of receipt of your order, without providing a reason (right of withdrawal). During this period you may look at the item and assess it as you would in a shop.
To be able to grant you the right of return, we would ask you to first contact our customer service team via +31 (0)36 52 10 130 or sales@herome.com. Open weekdays from 08:30 to 17:00. Our customer service team will then provide you with the instructions for the return shipment.
Yes, you can! Mention in the order notes that your order is a gift. Our warehouse will make sure your order is festively packed.
Redeem the discount in your shopping cart. Enter your code in the ‘Coupon code’ field and click ‘APPLY COUPON’.
Our approach works. Our customers can trust us. We only sell high-quality products that speak for themselves. Herome first focused solely on hand and nail care. However, the company soon saw other opportunities for the essential care of feet and eyes. We believe in thorough research and the fulfillment of delivering on what you promise with your products.
Herome Cosmetics is one of the only independent Dutch cosmetics manufacturers. This means that Herome Cosmetics develops, manufactures, distributes and sells all of its own products at home and abroad. Our products find their way to consumers through wholesalers, drug stores, perfumeries, beauty salons and the Internet.
Not satisfied with the products? Within 14 days you can return the order. Within this period of time you can check the order like you would do in the shop. If the products are not used and in good shape, you will receive your refund.
